Delivery & Returns

Just to reassure you in terms of health and safety of Asquith product; our warehouse is following strict government guidelines at this time which include:- 

• All staff work 1m apart

• Everyone wears masks and gloves where 1m segregation is not possible

• No unauthorised personnel are permitted on site

• All door handles and surfaces are washed with disinfectant day and night (documented)

We still aim to dispatch orders within the 24 hours we have always stated and return & refunds will be processed within 3 working days of receipt.

However we do ask that you are mindful of these new guidelines and therefore delays are possible. The safety of you our customers and the Asquith team is of huge importance to us.

Standard Delivery

We aim to dispatch standard delivery orders within 24 hours (unless it’s a weekend); however, during promotional and sale times, orders can take slightly longer to reach you, due to the high volume of orders we receive. Please therefore allow up to 7 working days during these times. We always try to ensure orders are sent as quickly and efficiently as possible.

You will receive an e-mail confirmation on receipt of your order. Please keep this on file for your records.

We send orders via Royal Mail’s 48 HOUR TRACKED service, which is a more secure method and requires a signature on delivery. If you are not in to receive the parcel, the postman will leave a card and you can collect the parcel from your local post office.

Orders delivered outside of the UK

Important note regarding orders outside the UK

Whilst an agreement was reached, the EU-UK Trade and Cooperation Agreement, leaving the Single Market and Customs Union, requires some significant changes.

• Orders are sent using Royal Mail’s International Signed For service and can take up to 7-14 working days to be delivered. This is a more secure method and requires a signature on delivery.
• Larger parcels are sent by Interlink or UPS, whichever the warehouse feels is the safest, fastest method of delivery for your order.
• Your order is shipped on a DDU (delivery duty unpaid) basis. 
• Your order may be subject to taxes/import fees (dependent on country and order value). Our shipping covers delivery to you, but does not include the cost of local duties or any taxes applied at the point of import, Customs duty is waived up to the following thresholds:

EU: EU visitors, duties are only liable on orders over 150 Euros. VAT threshold 22 Euros, except for Bulgaria (15 Euros), Cyprus (17 Euros) Denmark and Romania (10 Euros)

• We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. 
• You will be notified by your local customs authority once your order has reached your country. They will accurately calculate the total amount of customs and sales tax. This will need to be paid before you receive your goods.

Please contact us, at [email protected] if you do have any further questions.

Royal Mail

Royal Mail have confirmed key details regarding deliveries and returns. For more information, please click on the following links to access this information:

www.royalmail.com/coronavirus

Availability of Items

Should an item on your order become unavailable, we will contact you to either offer an alternative item / size or advise when the item will next be in stock.

However PLEASE NOTE during sale times, we will refund you for the out of stock item, rather than offer an alternative item / size. This is to avoid delays in sending your order to you at our busiest time. All other items on your order will be sent as normal.

Returning an item

We have extended our Returns Policy due to the Covid-19 pandemic. You now have 60 days to return items to us, should you wish to do so.

We really hope that you love your clothes, but if for some reason it’s not quite right, we are very happy to offer you a full refund or an exchange on full price or sale items. 

Please ensure you obtain proof of postage from the Post Office when sending your parcel back to us as we cannot complete your requested refund/exchange or be held responsible for any orders that do not arrive into our warehouse.

All items must be returned in their original packaging, with swing tags attached, unworn and in perfect condition. Unfortunately items that are marked in any way, or considered unsellable, will not be refunded and you will be contacted by our customer service team to see if you would like the item returned to you. If this is disputed, we ask that you email [email protected] with any comments you may have. This will then be passed to the relevant person for the final decision to be made.

Please complete the returns form sent out with your order. Please list the contents of the package, your name, the reason for returning the product, and whether you would like an exchange or refund. Please return to the following address:

Asquith
c/o C.H. Robinson
Unit 1b Glencar Close
Derby Commercial Park
Derby
DE21 7HZ

Returns for Customers who live inside the UK

If you decide to return any Asquith item(s) for a refund within the 60-day period, please use the free returns label that will have been included in your delivery.  Delivery charges applied at time of ordering, will not be refunded.

If you request an exchange and paid postage charges on your first order, you will not be required to pay the postage charge again for your exchanged items.

If your goods are different to those ordered, faulty or damaged on delivery, we will exchange the product or issue a full refund to you, (including any delivery charges you may have paid).

Refunds will be paid within 30 days of receipt of the returned order; refunds will be made using the same method as the payment was originally received.

Returns for customers who live outside the UK

If you decide to return any Asquith item(s) for a refund within the 60-day period, you are responsible for the cost of postage and packaging necessary to facilitate the return. We will not refund any delivery charges you paid to send your goods back to us, or the delivery charge you paid when ordering the item from us.

If you request an exchange and paid postage charges on your first order, you will not be required to pay the postage charge again for us to send you your exchanged items.

If your goods are different to those ordered, faulty or damaged on delivery, we will exchange the product or issue a full refund to you, (including any delivery charges you have paid).

Refunds will be paid within 30 days of receipt of the returned order; refunds will be made using the same method as the payment was originally received.

It’s always helpful to know why you’d like to return your item so we can continually improve our collections, so please do let us know your thoughts on your return form.

We know the collection better than anyone, so if you would like help choosing something else, or some advice on alternative styles or sizes, please email [email protected]

Delivery Charges

Next Day Delivery

If you would like your items delivered the next day, your order must be placed by 11am on a weekday for UK next day delivery. Orders placed on a Friday will be delivered the following Monday.

Click and Collect

Hate missing deliveries?

Delivery has been made hassle-free with our Click and Collect service from HubBox. You can now select from thousands of local shops and collect your goods at your convenience.

• Peace of mind that you won't miss your delivery
• Simple and secure pick-up
• We email you when your pracel is ready to collect
• You have 14 days to collect
• Updates available from the HubBox apps

How HubBox Click & Collect works

Select the Click & Collect option in the checkout

Find and select your local Collect Point

HUBBOX will email you when your parcel is ready to pick-up

Collect at your convenience

If you require any further information, please don’t hesitate to contact HubBox at [email protected]or on 0207 859 4577 and their Customer Service team will be able to help you.

Payment

We accept the following credit and debit cards:
Visa, Mastercard, Maestro, Switch, Solo, Visa Debit and Paypal.

This service is secure, however if you would rather pay over the phone, you can call us on 0207 792 9414 to make your order. When using a credit card to pay online or on the phone you will need to be the cardholder and give the registered cardholder’s address and other details required by us to verify the transaction. For security reasons we do not keep your card details on file.

Faulty Items

In the unlikely event that your goods are damaged or faulty you are of course entitled to a full refund / replacement, including the cost of returning the item back to us. Please email [email protected] and let us how the garment is faulty and we will resolve the situation in the best way possible. Again, please ensure the item is returned within 14 days.

Gift Vouchers

• Vouchers are available in £20, £40, £60 & £100
• Vouchers will be emailed to the buyer, using the email address supplied at time of ordering
• The buyer of the voucher has the option to print the voucher to insert into a card or email the voucher to the recipient
• The voucher will expire within 1 year of purchase
• Postage is not charged when purchasing a voucher
• The value of the voucher must be used in one transaction
• Only one voucher can be used per order