Frequently Asked Questions

Product

Do you have a size guide?

Yes, our size guide can be found here.

Are your clothes true to size?

Yes, our clothing ranges from size XS to XXL. The UK equivalent is:

XS – UK 8
S – UK 10
M – UK 12
L – UK 14
XL – UK 16
XXL – UK 18 (and some looser styles will fit a size 20)

What lengths do your leggings and pants come in?

Each product page details the inside leg measurements for each style in the product description. If you are unsure, then please do email us at [email protected] and we will be happy to offer guidance.

Do your vests have support?

Our Conquer Cami and Radiance Racer are both made with Bambor® so gently hold you in, plus they both have built-in bras for extra support on and off your mat. Our Balance Bra Top and Stamina Bra both offer medium support.

Do you sell plus size clothes?

At Asquith we’re proud to offer our collections up to a size XXL (UK 18 equivalent). We believe that everyone should feel wonderful and comfortable in what they wear. Please visit our Plus Size page, where you can find further information.

Are your clothes suitable for maternity?

Absolutely, they’re perfect for maternity because they stretch but also maintain their shape. Please visit our maternity page where you’ll find styles that we feel are perfect to wear during pregnancy.

If you’re looking for guidance on the styles that would be most suitable, then please email [email protected] and we will be happy to help.

What fabric are your clothes made of?

The Asquith collection is mainly made of either Bambor® or Bamboo Viscose. Please visit our Eco Fabrics page to find out more.

If you have any further questions, then please email us at [email protected]

Are your clothes sustainable?

Our exceptional eco fabrics are at the very heart of our brand. To discover more about them please take a look at our fabrics page.

How should I wash my items?

Washing instructions are written on the label on every style. You can also read all about how to care for our clothes here.

Can I buy a gift voucher?

Gift vouchers can be purchased from the website. We offer vouchers for £20, £40, £60 & £100. Once purchased, the gift voucher will be emailed to the address given at the time of ordering. Our gift vouchers are valid for one year. Purchase Gift Vouchers here.

How often do you have new stock?

Asquith launches two main collections a year. Our Spring/Summer collection launches early February and the season runs until August. The Autumn/Winter collection launches in September and runs to the following January.

We also launch new styles mid-season, and stock our bestselling styles in black year round.

Payment & Delivery

How do I use a discount or gift voucher code?

Discount vouchers are valid on Asquith items only and can be redeemed at both the basket and the checkout. The promotional code needs to be entered into the DISCOUNT CODE box when prompted. Discount codes are not valid on sale items or in conjunction with any other offer.

Gift vouchers can be redeemed at both the basket and the checkout. The voucher code needs to be entered into the GIFT VOUCHER box when prompted. Only one gift voucher code can be used at any one time.

Why won’t my discount code work?

The most likely reason that a discount code may not work are:

  1. The code is being entered into the GIFT VOUCHER box by mistake. You must ensure the code is entered into the DISCOUNT CODE box when prompted.
  2. The code is only valid on Asquith clothing and not when trying to purchase non Asquith items, for example Boodywear Underwear, Gift Vouchers or Guppy Wash Bags.
  3. Only one promotional code can be used at any one time.
  4. The promotional code isn’t valid on the items in your basket. This may occur if the code is for specific Asquith items only OR all of the items in your basket are already discounted.

If you continue to experience problems, please email [email protected]

Do I get a discount if I am a yoga or Pilates teacher?

Yes. Please email the office [email protected] and we will be happy to email the code to you. The code is only valid for your use only as a teacher. However, we do ask that in return you sign up to our mailing list and promote Asquith to your students, friends and family whenever the opportunity arises.

What payment methods can I use?

We accept the following credit and debit cards:
Visa, Mastercard, Maestro, Switch, Solo, Visa Debit and Paypal.
We also now offer payments through Klarna – paying in 3 easy instalments. Please visit the Klarna page to find out more:

Can I pay in instalments?

Yes. Practice now. Pay later with Klarna. Please visit the the Klarna page to find out more.

Can I use click & collect?

Delivery has been made hassle-free with our Click and Collect service from HubBox. You can now select from thousands of local shops and collect your goods at your convenience.

  • Peace of mind that you won't miss your delivery
  • Simple and secure pick-up
  • We email you when your parcel is ready to collect
  • You have 14 days to collect
  • Updates available from the HubBox apps

Please visit the delivery page to find out more.

Who will deliver my order?

We send orders via Royal Mail’s 48 HOUR TRACKED service, which is a more secure method and requires a signature on delivery. If you are not in to receive the parcel, the postman will leave a card and you can collect the parcel from your local post office.

Should your order be too heavy for Royal Mail, then we will send via DPD courier services on a tracked service which will need to be signed for.

How do I track my order?

Tracking can be completed by visiting the Royal Mail website (www.royalmail.com) and entering your tracking number when prompted. The tracking number will be in your confirmation email you receive, once the order has left the warehouse.

What is your returns policy?

We really hope that you love your clothes, but if for some reason if you’re not 100% happy with your order, we are very happy to offer you a full refund or an exchange on full price or sale items. 

Please ensure you return the products within 30 days from time of receiving your order. N.B. whilst we are in lockdown in the UK, we have extended our returns policy to 60 days to avoid an unnecessary trips outside of your home.

All items must be returned neatly folded in their original packaging, with swing tags attached, unworn and in perfect condition. Unfortunately items that are marked in any way, or covered in cat hairs (it happens!) are considered unsellable, will not be refunded and you will be contacted by our customer service team to see if you would like the item returned to you. If this is disputed, we ask that you email [email protected]  with any comments you may have. This will then be passed to the relevant person for the final decision to be made.

How do I return an item?

Please complete the returns form sent out with your order. Please list the contents of the package, your name, the reason for returning the product, and whether you would like an exchange or refund. Please return to the following address:

Asquith
c/o C.H. Robinson
Unit 1b Glencar Close
Derby Commercial Park
Derby
DE21 7HZ

Can I exchange an item?

Please complete the returns form sent out with your order. Please list the contents of the package, your name, the reason for returning the product, and details of the item you would like to receive as an exchange. Please return to the following address:

Asquith
c/o C.H. Robinson
Unit 1b Glencar Close
Derby Commercial Park
Derby
DE21 7HZ

On receipt of the returned item, we will process your exchange within 48 hours. The exchange item will then be sent to you on a 48 hour tracked service (we don’t ask you to pay the postage for the exchange).

Do you deliver outside of the UK?

International orders are sent using Royal Mail’s International Signed For Service and can take up to 7-14 working days to be delivered. This is a more secure method and requires a signature on delivery. If you are not in to receive the parcel, the postman will leave a card and you can collect the parcel from your local post office. Larger parcels are sent by Interlink or UPS for Canada and USA orders, whichever the warehouse feels is the safest, fastest method of delivery for your order.

Please note that Asquith is unable to calculate local customs and sales tax with all international deliveries. You will be notified by your local customs authority once your order has reached your country. They will accurately calculate the total amount of customs and sales tax which is to be paid before you may receive your goods.

How much will I pay for postage?

UK Delivery - £3.95 - Free UK Delivery & Returns on orders over £75
UK Next Day Delivery - £6.95
Republic of Ireland and Channel Islands & Jersey - £7.95
Within the EU - £8.95 (Please allow 5 - 7 working day for delivery)
Rest of the World - £11.95 (Please allow 7 - 9 working days for delivery)

Please note there may be delays on international orders due to the Covid-19 pandemic

How long will I need to wait for my order?

We aim to dispatch standard delivery orders within 24 hours (unless it’s a weekend); however, during promotional and sale times, orders can take slightly longer to reach you, due to the high volume of orders we receive. Please therefore allow up to 7 working days during these times. We always try to ensure orders are sent as quickly and efficiently as possible.

If you would like your items delivered the next day, your order must be placed by 11am on a weekday for UK next day delivery. Orders placed on a Friday will be delivered the following Monday.

Orders within the UK are sent on a 48 hour tracked service (unless NEXT DAY is paid for)

Orders outside of the UK are sent International Tracked and can take up to 10 working days to arrive.

Account & Data

How do I set up an Asquith Account?

It’s quick and simple to set up an Asquith account. Add your chosen items to your basket and complete your order. Once you have placed your order, you will be invited to set up an account.

Why should I set up an Asquith Account?

The benefits of having an Asquith account are:
- keep track of all your orders in one place
- quick checkout each and every time you place an order

What happens if I forget my password?

If you forget your password, please click on the forgotten password link. You will receive an email inviting you to reset your password. However, if you experience any problems, please email [email protected]

How is my personal data kept safe?

Please refer to our full privacy policy for information on how we collect and store your personal data.