If you are not perfectly happy with a product we will be delighted to offer you a refund or an exchange as long as the products are returned within 14 days in perfect condition, unworn, and in their original packaging.
Please be careful when trying on Tops that you do not leave lipstick or deodorant marks.
Please note that we want you to be happy with your Asquith London choice, therefore we do also accept exchanges & offer refunds on SALE ITEMS as long as the items are returned in perfect condition, unworn, and in their original packaging.
And it’s always helpful to know why you’d like to exchange your item – because we always aim to offer the best possible service and want to improve the styles for you – therefore your feedback is always invaluable to us.
We are always very happy to help you choose something else, therefore if you would like advice on alternative styles or sizing please email firstname.lastname@example.org
How to Return or Exchange an Order
Please complete the Returns form sent out with your order. Please list the contents of the package, your name, the reason for returning the product, and whether you would like an exchange or refund.
Please then pack up the item carefully and return to the following address:-
c/o Kathy Valentine
Phoenix International Freight Services Ltd
When returning your parcel, to ensure that it reaches us safely, we strongly recommend that you send the parcel to us via recorded or special delivery and keep the recorded or special delivery receipt from your local Post Office for your records. Please keep this receipt safe, as, in the unlikely event of the parcel going missing, this is your proof of postage. Please note that we are not responsible for goods lost in transit and cannot refund without the returned items.
Please note that there is no cost to exchange an item, we will cover the postage for the exchange item to be sent to you.
In the unlikely event that your goods are damaged or faulty you are of course entitled to a full refund / replacement, including the cost of returning the item back to our warehouse. Please email us on email@example.com and let us know the reason for the garment being faulty then we can resolve the situation in the best way possible.
Again, please ensure the item is returned within 14 days.